Grace Boboye is a certified customer success professional with experience in onboarding, customer acquisition, product adoption, renewal, and ensuring customers have the best possible experience throughout their journey.
She is currently serving as Senior Customer Success Manager at Blackthorn.ion and has exceeded the departmental KPIs by an impressive 35% month after month. She has a zero-tolerance approach to customer churn and has leveraged predictive health reports to keep a close eye on customer behavior.
Grace is the coordinator of the Customer Success Network in Nigeria and she actively raises awareness on how to build scalable high-performing customer success teams. Her efforts are focused on retention strategies that directly boost Annual Recurring Revenue (ARR) and gross retention.
With Grace background in Software as a Service (SaaS), she has successfully onboarded and engaged over 12,000+ customers. Her skills in upselling, cross-selling, and customer advocacy have made her an important figure in the customer success space not just in Nigeria, but internationally.
In addition to her corporate role, she serves as Co-lead of the Birmingham Customer Success Café and holds leadership positions in Customer Success Africa, where she leads operations and mentorship efforts. Grace is also a community co-founder, working to build networks of support and knowledge-sharing for customer success professionals across the continent.
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