Tag: Customer support
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Woman in Tech For The Week: Eunice Azu
Eunice Azu is a Customer Success Associate at Caret, where she works in partnership with Paystack to support businesses and customers across Nigeria, Ghana, South Africa, and Kenya. In her role, she ensures a smooth user experience, resolves complex issues and improves processes to maintain a service excellence rating of over 90%. Eunice supports over…
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How Do Customer Success Managers and Customer Support Managers Differ in Their Approach to Customer Satisfaction?
The customer service industry, where customer satisfaction is paramount, operates through different roles. Two roles that stand out are the Customer success manager and the Customer support manager. Customer success managers play a proactive role in the industry; their goal is to build strong relationships with customers, focusing on long-term success. On the other hand,…
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What Does it Mean to Be a Customer Support Manager? Insights from Chimuanya Dike
Customer support plays an important role in the tech industry, especially in tech companies. It is responsible for helping customers with questions, concerns, and issues related to the company’s products or services. Customer support professionals speak with their customers via phone, email, chat support, etc. In our tech world today, customer support is often integrated…