Tag: Customer success
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The Emotional Reality of Customer Service
Every day, customer service professionals are faced with different kinds of emotions that they have to take in without a choice, whether it is anger, confusion, relief, or gratitude. This is because their work demands empathy and patience, regardless of what they themselves are going through. In a conversation with The Stack Journal, Priscilia Amadi…
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Woman in Tech For The Week: Eunice Azu
Eunice Azu is a Customer Success Associate at Caret, where she works in partnership with Paystack to support businesses and customers across Nigeria, Ghana, South Africa, and Kenya. In her role, she ensures a smooth user experience, resolves complex issues and improves processes to maintain a service excellence rating of over 90%. Eunice supports over…