Tag: Customer service
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The Emotional Reality of Customer Service
Every day, customer service professionals are faced with different kinds of emotions that they have to take in without a choice, whether it is anger, confusion, relief, or gratitude. This is because their work demands empathy and patience, regardless of what they themselves are going through. In a conversation with The Stack Journal, Priscilia Amadi…
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The Human Side of Customer Experience with Gladys Israel
What does customer service mean to you? To some, it is just a faceless voice on the phone; to others, it is a polite message in a chatbot. But behind every interaction you make, there is a person carrying the satisfaction and frustrations of customers, and most times, they don’t even get credit for it. …
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How Do Customer Success Managers and Customer Support Managers Differ in Their Approach to Customer Satisfaction?
The customer service industry, where customer satisfaction is paramount, operates through different roles. Two roles that stand out are the Customer success manager and the Customer support manager. Customer success managers play a proactive role in the industry; their goal is to build strong relationships with customers, focusing on long-term success. On the other hand,…