Tag: Customer-experience
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The Emotional Reality of Customer Service
Every day, customer service professionals are faced with different kinds of emotions that they have to take in without a choice, whether it is anger, confusion, relief, or gratitude. This is because their work demands empathy and patience, regardless of what they themselves are going through. In a conversation with The Stack Journal, Priscilia Amadi…
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The Human Side of Customer Experience with Gladys Israel
What does customer service mean to you? To some, it is just a faceless voice on the phone; to others, it is a polite message in a chatbot. But behind every interaction you make, there is a person carrying the satisfaction and frustrations of customers, and most times, they don’t even get credit for it. …