Tag: Community
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The Emotional Reality of Customer Service
Every day, customer service professionals are faced with different kinds of emotions that they have to take in without a choice, whether it is anger, confusion, relief, or gratitude. This is because their work demands empathy and patience, regardless of what they themselves are going through. In a conversation with The Stack Journal, Priscilia Amadi…
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The Human Side of Customer Experience with Gladys Israel
What does customer service mean to you? To some, it is just a faceless voice on the phone; to others, it is a polite message in a chatbot. But behind every interaction you make, there is a person carrying the satisfaction and frustrations of customers, and most times, they don’t even get credit for it. …
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5 Reasons Why You’re Finding It Hard to Learn a New Tech Skill
Have you ever started an online course only to abandon it halfway? Well, don’t think too much about it, it happens to the best of us. At some point, almost everyone has signed up for a course they never finished, even after starting with so much excitement. But why does this happen, especially when it…
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Little Ways Women in Tech Can Support Each Other
Being a woman in tech isn’t easy, especially when we are the minority in most rooms. We make up only about 25-30% of the global tech workforce. We are still fighting to be taken seriously, constantly trying to prove that we belong here just as much as men do and this can be frustrating. Yes,…
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How Women in Tech Are Protecting Their Emotional Wellness
Tech is fast, demanding, and constantly evolving. And for many women navigating this high-paced world, the pressure often goes beyond deadlines and deliverables. It sinks into something deeper; emotional exhaustion, self-doubt, and that quiet, lingering question: Am I enough for this space? Though the conversation around gender in tech is growing louder, the emotional and…
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Woman in Tech for the Week: Peace Obinani
If there’s one thing Peace Obinani knows how to do, it’s making brands feel human and getting users to fall head-over-heels for them. Peace has a skill for storytelling and a deep understanding of consumer behaviour. With this, she has built a career helping businesses connect with their audiences in ways that truly matter. Currently,…
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How to Be a Good Mentee
Having the right mentor to guide you in your tech journey is really important; in fact, a CNBC survey found that 81% of people who have mentors are more satisfied with their job. Also, 79% of those with mentors are more likely to be well-paid, and 89% believe they tend to be more valued by…
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Woman in Tech For The Week: Eunice Azu
Eunice Azu is a Customer Success Associate at Caret, where she works in partnership with Paystack to support businesses and customers across Nigeria, Ghana, South Africa, and Kenya. In her role, she ensures a smooth user experience, resolves complex issues and improves processes to maintain a service excellence rating of over 90%. Eunice supports over…
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7 Things to Know About Blockchain
Did you know the global blockchain market is projected to be worth $1,431.54 billion by 2030? That means this is not just a tech trend that will pass with time; it will continue to grow and reshape all industries worldwide. As a woman in the tech industry, whether in cybersecurity, software development, fintech, or digital…
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What is Web 3 and How Can You Join the Moving Train
Web 3 is expected to reach $81.5 billion by 2030 and has been projected to increase at a compound rate of 43.7% annually. This Web 3 sector provides many opportunities, and if you want to join the moving train, now is the time. But first, what is Web 3? Web3 is the third generation of…